Account access
Login, Google sign-in, profile, desktop activation, and workspace access.
Support
Real help, without the ticketing theater.
Start with the right support path or email us directly at support@clastx.com.
Billing
Plans, renewals, top-ups, invoices, checkout, and cancellation.
Product help
App behavior, model access, plugins, updates, and saved work.
Support design
The support page should remove friction before a ticket is ever sent.
Direct routes
People should be able to tell whether they need account help, billing help, or product help in a few seconds.
Clear context
Support gets much faster when the request includes the page, expectation, failure, and visible error text.
Trust surfaces nearby
Status, security, privacy, and FAQ links should sit close to the support path instead of being buried.
Common questions
Answers without the runaround.
Where do I manage my subscription?
Open Billing to change your plan, add extra usage, manage auto top-up, or open the customer portal.
How do I cancel a paid plan?
Open Billing and use the explicit cancel plan action. That should take you to the secure provider cancellation flow for the active subscription.
What happens when I run out of credits?
ClastX stops paid AI usage before it creates an unexpected charge. You can then upgrade or purchase a top-up.
How do I report an app problem?
Include the page, what you expected, what happened, and any visible error. That gives support enough context to help quickly.